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Delivery & Returns

SHIPPING

When items are in stock your order will be sent within 24 hours, making delivery between
three and five working days for orders to mainland UK using our standard delivery service.

If an item is "out of stock" you will be advised of the date when more stock is due before
you place your order. If there is a further delay we will notify you by email or post.

Your order will be dispatched and the out of stock items will follow. 

Claims for lost outgoing parcels cannot be made until enough time has passed to
allow for delays in the post, generally 10 working days.

International orders within Zones 1-3 Europe will be charged out depending on weight of item and
zone of country. All other countries will be quoted a price on application.
International orders are subject to confirmation by Minene UK Ltd.

For more information about international postage please contact the customer service
team on sales@minene.co.uk or phone +44 208 458 7764.

RETURNS POLICY

We know that sometimes the products you purchase online may differ in size or colour
to what you originally thought or sometime you just change your mind, that’s why we offer
you a full refund for unworn and unused items, returned within 15 working days of delivery
in their original packaging and all their tags/labels still attached.

Please note that we can only exchange the size or colour of the garment returned.
If you wish to receive a different item please place a separate order online which
will be shipped within 2-5 working days.
Returns are processed within 10 working days once received.

All products and returns need to be sent  to

IMD FULFILMENT
Unit 11C Stephenson Rd

Gorse Lane Industrial Estate

Clacton on Sea

CO15 4XA

Please ensure you obtain a proof of postage (with tracking information) when returning
your parcel as we cannot accept liability for loss or damage in transit.
The goods are your responsibility until they reached our warehouse. 

In the event that Minene send out the wrong product to the customer we will incurr
all costs of returning the product and aim to rectify any problems.

If this should occur please email sales@minene.co.uk immediately or alternatively call 0208 458 7764.

Refunds on purchased items will only be paid once we receive and
have accepted the condition of the product returned.